Frequently Asked Questions
Everything you need to know about our craftsmanship and services.
Where does PatBO ship?
We offer worldwide shipping. Domestic orders within the United States are typically processed within 2-3 business days, while international delivery times vary by destination.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return or exchange.
How do I care for my hand-embroidered garments?
Due to the intricate nature of our hand-beaded and embroidered pieces, we recommend professional dry cleaning only to preserve the quality and longevity of the fabric.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our fulfillment center. Please contact our customer service team within one hour of placement to request any modifications.
How do I determine my size?
We provide a detailed size guide on each product page. Our designs typically follow standard international sizing, but we recommend checking specific measurements for our structured corsetry and swimwear.
Are duties and taxes included in international orders?
For most international destinations, duties and taxes are calculated and collected at checkout to ensure a seamless delivery experience without additional fees upon arrival.